Survey: does dealing with the major banks' settlements area suck?

Have the banks kept you on hold longer than 20 minutes?

Just ringing for a loan status; booking in settlement; get the available funds or payout; changing the settlement time.

Average time on hold to book a settlement

Please estimate the average time you are put on hold, remember you are on oath

Ever had to re-fax the contract & transfer more than twice?

Its sometimes called fax heaven

Has your client missed settlement through a bank stuff-up?

If this happens, we refer clients to the Banking Ombudsman to recover costs

Is the service of banks settlements improving or worsening?

This is subjective, but have a go

2008 - Vote for bank with the worst settlement area

They all take turns, but currently the worst is

Give a reason for your vote

This section is free form, so feel free to vent

Give an overall star rating to the major banks

Your details will help in conveying the message

This is the start of an action group to make the banks responsible for their service levels to lawyers and conveyancers around Australia. If only we had a choice.

Feel free to pass on the survey to your colleagues

Your feedback is invaluable, Thank you.

Brett Hayton
247legal.com.au